Geniousity is both a software and a service, providing you with full-stack business intelligence dashboard platform to visualize data, complemented by personalized, virtual department managed services from vetted, U.S. based industry experts.

Excellent customer support service is at the center of organizational decision-making rather than focusing purely on products or profits. We use our customers as our North Star - We love to solve our customers' problems. Geniousity provides every customer with a dedicated, assigned genius evangelist, project manager, and account evangelist manager for quality support. Geniousity guarantees a 2 minute response for all service request.

Your genius is available 4 or 8 hours a day, five days a week, any time zone.

Being responsive is what elevates our customer experiences. Geniousity guarantees a reply time of 2 minutes. You can submit a service request HERE or via the following channels:

• Email: support@geniousityusa.com
• Call toll-free or text 877-757-7524

You're partnering with experienced, college educated, dedicated, and vetted genius's working in your department. Our genius's are fluent English speaking, high-capacity assistants who are management by a team of Account and Project Managers overseeing the quality and efficiency of your virtual department.

We make the process simple.

• Engage in a 15 minute discovery call with Geniousity.
• Digital handshake and introduction with your dedicated account manager for onboarding.
• Start sending work request for us to move work forward.
• Relax! We're got it covered. We're the collab hero's.

No surprise invoices or contracts ever! Geniousity is a service based on a subscription (on/off) basis. Scale when you want, quit when you want. Monthly and 3-month subscriptions options available. 

• Payments. Your payment information is stored and secure with Stripe Inc. , a leading global payments processing company. Stripe's payment system is highly secure, meeting the highest industry standards through rigorous PCI DSS Level 1 compliance, utilizing encryption and tokenization to protect sensitive data, and employing advanced security features like 3D Secure 2 for fraud prevention. Stripe also supports 2-factor authentication for merchant accounts and ensures all connections are secured with HTTPS to protect against data breaches.
  
• Payments Made On Your Behalf. Here

• Passwords | Credentials. Any credentials exchanged with Geniousity are handled by 1Password, a best-in-class credential management system. 1Password is a highly secure password manager, utilizing a dual-key encryption system with a unique 128-bit Secret Key, both of which are necessary to decrypt your data, ensuring end-to-end encryption. It also employs Secure Remote Password protocol and has a strong security track record since its founding in 2006 with no major user data compromises.

• Geniousity Evangelist. All Geniousity evangelist sign strict non-disclosure agreements, and data security agreements. All Geniousity Evangelists undergo training & certification on data security best-practices. All employees must comply with Single sign-on (SSO) and multi-factor authentication (MFA) support. We monitor all facets of digital work including staff productivity, performance optimization, time tracking and auditing and more.

Yes. We offer 3-month subscription plans. You can mix and match any department to be monthly or on a 3-month subscription.

Why wait hours or days? We have a 2 minute response time to ensure we stay fresh on your request. 

Work is prioritized based on the submission time of your work request. In other words, work request are completed on first come, first serve basis.

We use every channel possible to stay in contact with you. We can communicate with you via:

• Email
• Dedicated phone number (extension)
• Dedicated text channel
• Web app
• Slack App

Absolutely! Just add your credentials to your vault so we can gain access to your account and that's it. We're trained in QuickBooks, NetSuite, Xero, Monday.com, Salesforce and more.

You would ask your employee to redo any work you're not satisfied with? If you're not happy, neither are we! You can simply ask us to redo the work. We're fanatic about excellence.