Allow us to introduce ourselves. Hi, we're Geniousity!
Geniousity was founded with the idea that every business should have the capability to scale departments and technology to grow their company with virtual services and operate like a fortune 500 company.
Geniousity is a tech-powered company offering virtual department managed services, synced with real-time visible data, increasing measurable business outcomes.
Our Values
We value genuine human connection. We stand on concentrating our efforts with empathy to understand our customers' pain points, while ensuring swift, seamless, and tailored departmental support. We place customers at the center of organizational decision-making rather than focusing purely on products or profits. We use our customers as our North Star - We love to solve our customers' problems.
Geniousity Principles
Friendliness
Last we checked, kindness is free. This is the foundation of what we offer and it’s associated with things like courtesy and politeness.
Fanatic about Excellence
When something is good, it's good, but when something is great, it's unforgettable. We value our customers and strive to make their customer journey great. Attitude influences outcomes.
Empathy
Solving pain points is at the core of our excellence. Learning to understand what our customers are experiencing is critical to providing excellent service.
The Engine of Geniousity
Good people are crucial to every business. We don't treat our staff as just employees; We do unto them as we would do unto ourselves. Treat people well.
Experiences
It's not about what they did, it's about how you felt. We're devoted to invoking great experiences with our staff and our customers. Positive, heart-felt experiences are what make you stay.
Elevate Loyalty
Customer service is more than ratings; it's conscience and culture with delighting our customers with hyper-personalized experiences that foster loyalty. Our customers are our biggest brand advocates.
Geniousity & Generosity
We seek to contribute to our communities in ways that draw on our unique strengths as a company to leave legacy for others. Why keep it to ourselves, at Geniousity, we are believers and intentional advocates of generosity. Human kindness is what everyone deserves. We are giving back to our communities through the generosity of our time, money, and hands.